After Sales Service
1. We guarantee that the equipment we provide are brand new, complete and unused.
2. In order to support the operation and maintenance of the contracted equipments, the technical materials we provided are complete, clear and correct.
When the customers need to design schemes, please call us. Our design personnel will provide professional technical schemes for free based on the detailed investigation and study on the construction site and product design.
Installation and debugging:
1. Our company will send professionals to conduct site installation and debugging in strict accordance with the requirements of the schemes and the original manual. If there is any special situation, it is necessary to make changes of part installation scheme, we will coordinate with users. Our company will ensure the consistence of completion time and contracted time. If because of nature or other reason of users, the two parts will discuss and solve the problems.
2. Debugging standard: take the predetermined standards of the manual of our company.
Our company will train the users based on the manual, system use guide and maintenance guide in accordance with the contract. The training include system use, system maintenance and equipment protection. Either remote training or have a training course at Seetop are acceptable.
1. Maintenance principles: response in time, solve problems as soon as possible and ensure the use.
2. Maintenance period: In the Maintenance period of the screen body, free of all maintenance charges; After Maintenance period, only charge the material costs fees free of manual work fees.
3. Maintenance scope:
If the users find any problem that cannot be solved, please contact with our company by phone and fax, we will response as soon as possible, and recover in 8 hours. In order to shorten the maintenance time, our company will deploy some spare parts such as power and chips etc.
Under normal use and storage, our company will be responsible for the equipments. If there is any failure in product quality, our company will maintain and change the components for free. In the Maintenance period, if the equipment cannot work in a right way, users should hand in detailed written report to state the details of the problems.
4. The situation hereinafter is not included in maintenance scope.
A. Normal wearing parts of all equipment.
B. Problems caused by user’s unauthorized modification or incorrect usage.
C. Any malfunction and damage begot by nature or warfare.
5. After the completion of the project, we will conduct life maintenance of the system continuously and perfect the system and update the and software. For the hardware equipment, we only collect expenses on components.
6. After-sale service: regular maintenance, revisit, enquiry for comments, improvement.